Privacy policy
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We appreciate and respect your privacy! Since you've placed your trust in us by using englobia.com services, we value that trust. We're committed to protecting and securing any personal data you give us. We act in our clients' interest with transparency about the processing of your data.
Feel free to check out our separate Cookie Statement, which tells you how englobia.com uses cookies and other similar technologies. Additionally, feel free to read the englobia.com Terms and Conditions.
In case you've already used our services before, you should know that englobia.com offers online travel-related services via our websites and mobile apps, as well as through other online platforms like partners' websites and social media.
This Privacy Statement applies to any information we collect through our platforms or other means connected to these platforms (like emailing our Customer Support team, for instance). If you're one of our business partners, check out our Privacy Statement for Business Partners to understand how personal data is further processed as part of the business relationship.
We may amend the Privacy Statement from time to time. If we make changes to the Privacy Statement that will impact you (e.g., if we plan to process your data for any other purpose than the ones already stated in this current Privacy Statement), we'll inform you of these changes before any new activities take action.
Suppose you do not provide us with your personal information or cancel a consent that you have given under this Policy. In that case, this may affect our ability to provide services to you or negatively impact the services we can provide to you.
What kind of personal information does Englobia.com collect?
We can't assist you in booking the perfect accommodations without information, so we request specific data when you use our services. This includes your name, preferred contact details, the names of anybody traveling with you, and your payment information. You can decide to submit specific requests for your upcoming Trip (e.g., individual preferences). Additionally, we also collect information from your computer, phone, tablet, or other devices you're using to access our services. We collect data that can include the IP address, the browser you're using, and your language settings. There are also cases when we receive information about you from others or automatically collect other information.
Why does Englobia.com collect and use your personal data?
We ask you for personal details to help administer your online bookings and guarantee you obtain the best service feasible. We also use your personal data to contact and inform about our latest news and special offers that might be of your interest.
How does Englobia.com share your data with third parties?
There are other parties integrated into the englobia.com services for various reasons. The primary purpose is to share your data suitable for your Travel with the Travel Provider to complete your Travel Reservation. Other parties can receive some of your data, which are parties we provide you with the englobia.com services. These include financial institutions, advertisers, associates of the englobia.com corporate family, and other affiliates of the corporate family, or if we are required by applicable law, governmental or other authorities. We do not sell or lease your personal data.
How does englobia.com process communications that you and your booked Travel Provider might send to englobia.com?
Englobia.com can assist you, and Travel Providers exchange information and requests about their services and existing Travel Reservations, directing the contacts via englobia.com.
How does englobia.com use mobile devices?
We offer free apps through which we also collect and process personal data. This works the same way as our website, but they also let you use our location's services.
How does englobia.com use social media?
We can integrate social media services with englobia.com services in different ways, which involves collecting some of your personal data or the social media provider receiving some of your information.
What security and retention procedures does englobia.com put in place to safeguard your personal data?
We adhere to appropriate and adequate procedures to prevent unauthorized access to and misuse of your personal data.
How does englobia.com treat personal data about children?
Englobia.com is a service you're only allowed to use if you're over 16 years old. We only process information about children with the consent of the parents or legal guardians or when the information is provided to us by the parents or legal guardian.
How can you control the personal information you've given to englobia.com?
You always have the right to review the personal information about you. You can alaways request an overview of your personal data by emailing anikou@englobia.com.
Who's responsible for the processing of personal information on the englobia.com website and apps?
Englobia.com located in Athens, Greece, controls the processing of personal data on its websites and mobile apps.
What kind of personal data does englobia.com collect?
Englobia.com collects and uses the information that you provide us. When you make a Travel Reservation, you are at least asked for your name and email address. Depending on the Travel Reservation, we might also ask for your home address, phone number, payment details, birth date, the names of any other guests traveling with you, and any preferences (e.g., meal preferences or any mobility limitations) you have for your Travel.
Feel free to contact our customer support team or reach out to us through other means (e.g., social media or communicating with your booked Travel Provider through us). We'll gather information from you there, again. Visitors can also be requested to provide a review to ensure future visitors obtain what they're looking for. We'll gather information from you contained in your reviews, like your display name.
You can choose to participate in referral programs or sweepstakes, which involves giving us personal data. Additionally, you can provide us with feedback or ask for assistance with using the englobia.com travel services.
Personal data you give us about others.
Moreover, when going on a Trip with other visitors whose details you provide for the Travel Reservation and further operation of this Travel. You can also make a Travel Reservation on behalf of someone else. In some cases, you can use englobia.com to share information with others. This may contain a wish list or participate in referral programs. Still, such information can only be used as defined in the offered interface.
It's your responsibility to ensure the person or people you've provided personal information about are aware of your action and have accepted how englobia.com uses their information (as described in this privacy statement).
Personal data we collect automatically.
Even if you don't make a Travel Reservation, when you visit our websites or apps, we automatically collect certain information. This also applies when you finally make a Travel Reservation. The data we collect automatically includes your IP address, the date and time you accessed our services, the hardware, software, or internet browser you used, and information about your computer's operating system, like application versions and language settings. We also collect information about clicks and which pages you accessed.
If you're using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics, location details, app crashes, and other system activity. When you make a reservation, our system records through which means and from which websites you made your reservation or entered the englobia.com websites and/or apps.
Personal data we receive from other sources.
We may also receive information about you from other sources. These include business partners and affiliate partners, associates of the englobia.com corporate family, other affiliates of the corporate family, and other independent third parties. We can combine anything we receive from them with the information provided by you. For example, the englobia.com reservation services are not only made available by englobia.com and the englobia.com apps but are also integrated into the services of affiliate partners you find online. When you use some of these, you provide our business partner's reservation details, who then forward your details to us. We also integrate third-party service providers to facilitate payment between bookers and Travel Providers. These service providers share payment information, so we can administer and handle your Travel Reservation, making sure everything goes fine for you.
We may also integrate communication services into our platforms to connect with the booked Travel Provider about your trip. When we do, we collect metadata about communication actions (e.g., where you called, who you are, the date and call duration, etc.). We might also receive information about you to deliver more relevant promotions, like additional cookie data made available to englobia.com by social media partners.
Why does Englobia.com collect and use your personal data?
When you link your social media account, personal data might be shared with englobia.com by that social media provider. You always have the choice not to share this data.
Travel Providers might share information about you with englobia.com, too, so you can have support about your pending reservation if any dispute arises about a Travel Reservation.
Why does Englobia.com collect and use your personal data?
We use the information collected about you as per below:
Travel Reservations: First, we use your personal data to complete and administer your online Travel Reservation, which is very important to our company! This includes sending you communications related to your Travel Reservation like confirmations, modifications, and reminders.
Customer Support: We provide international customer service from our local offices in many languages. We're here to assist you 24 hours a day, 7 days a week. Sharing your respective details, such as reservation information or info about you with our global customer service staff allows us to respond when you need us. Including helping you find an appropriate Travel Provider and responding to any questions, you might have about your Travel Reservation (or anything, for that matter).
User facilities: We use the information you give us, allowing you to do several valuable things. You can manage your Travel Reservations, take advantage of special offers, make future Trip Reservations easily and manage your settings.
Marketing activities: We use your information for marketing purposes. These activities include:
Use your contact information to send you news about travel-related products and services. You can unsubscribe from email marketing communications quickly, easily, and anytime by clicking the "Unsubscribe" link included in each newsletter or other communication. This information is saved on a third-party website (mailchimp) and will be erased from the database upon request at any time.
Based on your information, we might show individualized offers to you on the Englobia.com website, mobile apps, or third-party websites/apps (including social media sites). We might also personalize the content of the site displayed to you. These could be offers that you can reserve directly on the englobia.com site, co-branded sites, or other third-party offers or products we think might interest you.
We will use relevant information to administer these promotions when you participate in other promotional activities (such as sweepstakes, referral programs, or competitions).
Communication with you: Sometimes, we get in touch with you by email, mail, phone, or text message, depending on the contact information you previously shared with us. We also process the communications you send to us to respond to and handle any requests you or your booked Travel Provider have made. Englobia.com also offers visitors and Travel Providers various means to exchange information, recommendations, and comments about Travel Providers and existing Travel Reservations through englobia.com. For more information, scroll down a bit and read the section "How does Englobia.com process communications that you and your booked Trip Provider may send through englobia.com?".
If you haven't finalized a Travel Reservation online, we can contact you with a reminder to continue with your reservation. This additional service benefits you as it allows you to carry on with a Travel Reservation without having to search for Travel Provider or fill in your reservation details again!
When you use our services, we might send you a questionnaire or invite you to provide a review about your experience with Englobia.com or the Trip Provider.
We may also send you other materials related to your reservations, like how to contact englobia.com if you need assistance while you're away, and information that could be useful to you in planning your trip or getting the best out of your stay. We might also send you material related to upcoming reservations or a summary of previous reservations you made through englobia.com.
Even if you don't have an upcoming reservation, we might need to send you other administrative messages, including security alerts.
Market research: We sometimes ask our customers to participate in market research. When we invite you to attend, please review the information provided to understand better what personal data is collected and how it is used.
Improving our services: We also use personal data for analytical purposes. We collect this information to improve our services and enhance the user experience. It can also be used for testing objectives, troubleshooting, and improving the functionality and quality of our online travel services. The primary purpose here is to optimize and customize our online platform to your needs, making our site easier and more pleasant to use. We aim to only use pseudonymized data for these analytical purposes.
Guest reviews and other destination-related information: You might be invited to submit a review during and after the Travel booked through us. We can also enable guests traveling with you or on whose behalf you have booked to provide a review. This request asks for information about the Trip Provider or the destination. People who use our services can either display a review with a screen name instead of their real name or show a review anonymously. By completing a guest review, you agree that it can be displayed on (as described in detail in our Terms and Conditions) the relevant Travel Provider information page on our websites, our mobile apps, our social media accounts, and social media apps, or the online platform of the relevant Trip Provider or business partner's website. This is to inform other travelers about the quality of the Travel Service you used, the destination you have chosen, or different experiences you choose to share.
Call monitoring: When you make calls to our Customer Support Team, englobia.com uses an automated telephone number detection system to connect your telephone number to your existing reservations – this can help save time for both you and our customer support staff. Our customer service staff might still ask for authentication, ensuring your reservation details are kept confidential. During calls with our customer service team, we might conduct live listening, or calls might be recorded for quality control and training purposes, which includes using the recordings for the handling of claims and fraud detection purposes. Not all calls are recorded. Recordings are kept for a limited amount of time and automatically deleted later on, unless englobia.com has a legitimate interest in maintaining these recordings for a more extended period, including fraud investigation and legal purposes.
Promotion of a safe and trustworthy service: To create a trustworthy environment for you, your fellow travelers, englobia.com's business partners, and our Travel Providers, we might use personal data to detect and prevent fraud and other illegal or unwanted activities. Similarly, we might use personal data for risk assessment and security purposes, including the authentication of users and reservations. We might have to stop certain reservations or put reservations on hold until we've finished our assessment for such purposes.
Legal purposes: Finally, in some instances, we might need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance, to enforce the terms of use of the englobia.com online reservation service, or to comply with lawful requests from law enforcement.
Providing your personal data to englobia.com is voluntary. However, depending on the type of service you want to use, we might only provide you with this service if certain personal data is collected. For instance, we cannot process your Travel Reservation if we don't collect your name and contact details.
Suppose we use automated means to process personal data that produces legal effects or significantly affects you. In that case, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.
To process your personal data as described above, we rely on the following legal bases:
Given purposes A and B, englobia.com relies on the legal basis that the processing of the personal data is necessary for the performance of a contract, specifically to complete and administer your Travel Reservation. If the required personal information is not provided, Englobia.com cannot finalize the Travel Reservation or provide customer service. Given purposes C to K, Englobia.com relies on its legitimate commercial business interest to provide its services, prevent fraud, and improve its services. When using personal data to serve englobia.com's or a third party's legitimate interest, englobia.com will always balance your rights and interests in protecting your personal data against englobia.com's rights and interests or those of the third party. For purpose L, Englobia.com also relies, where applicable, on compliance with legal obligations (such as lawful law enforcement requests). Where needed under applicable law, englobia.com will obtain your consent before processing your data for direct marketing purposes.
If you want to object to the processing set out under C to K and no opt-out mechanism is available to you directly, feel free to contact anikou@englobia.com.
How does Englobia.com share your data with third parties?
In certain circumstances, we'll share your personal data with third parties.
The Travel Provider You Booked: This one's pretty important for what we do! To complete your Travel Reservation, we transfer relevant reservation details to the Travel Provider you've booked. Depending on the Travel Reservation and the Travel Provider, this can include your name, contact details, payment details, the names of guests traveling with you, and any preferences or other info you specified when you made your Trip Reservation. If you have a question about your Trip, we may contact the Travel Provider and ask them to handle your request. Unless payment is made during the booking process through the englobia.com website, we'll forward your credit card details to the booked Travel Provider for further handling (assuming you've provided us with those details during your booking process). In cases of reservation-related disputes, we may give the Travel Provider information about the reservation process as needed to handle the conflict. This may include a copy of your reservation confirmation as proof that you made a Travel Reservation.
Your Local Englobia.com Office: To support the use of the englobia.com services, we may share your details with subsidiaries of the englobia.com corporate family, which act as service providers for englobia.com, including customer support services. To find out everything you need to know about the eEnglobia.com corporate family, visit About Englobia.com.
Third-party service providers: We use service providers, which are not part of the englobia.com corporate family, to support us in providing the englobia.com services. These service providers offer support services like
Customer support; Market research; Fraud detection and prevention services, including anti-fraud screening service; payment services, etc.
We use third parties to process payments, handle chargebacks or provide billing collection services. In case of a chargeback request for your Travel Reservation by either you or the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution to handle the chargeback. This could also include a copy of your reservation confirmation or the IP address used to make your reservation. We might share information with relevant financial institutions if we consider it strictly necessary for fraud detection and prevention.
marketing services. We share personal data with advertising partners, including your email address, as part of marketing the englobia.com services through third parties (to ensure that relevant advertisements are shown to the right audience). We aim to only share email addresses in hashed form to enable matching your email address with an existing customer database so your email address can't be used for other purposes. For more information on personalized advertisements and your choices, look at "How are cookies used?" and "What are your choices?" in our Cookie Statement.
All service providers are required to continue to safeguard your personal data adequately.
Competent Authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we're otherwise legally obliged to do so. We may need to disclose personal data to competent authorities further to protect and defend our rights or properties or the rights and properties of our business partners.
Business Partners: We work with many business partners around the world. These business partners distribute or advertise the Englobia.com services, including the services and products of our Trip Providers.
When you make a reservation on one of our business partners' websites or apps, certain personal data that you give them such as your name and email address, your address, payment details and other relevant information, will be forwarded to us to finalize and administer your Trip Reservation. Suppose the business partner provides customer service. In that case, englobia.com will share details relevant to your reservation with the business partners (as and when needed) to provide you with appropriate and efficient support. When you make a reservation through one of our business partners' websites, the business partners can receive certain parts of your personal data related to the specific reservation, such as your name and email address. This is for their internal purposes (analytical purposes) and, if requested by you, for the administration of loyalty programs or marketing.
When you make a reservation on a business partners' website, take the time to read their privacy notice if you want to understand how these business partners may process your personal data. For fraud detection and prevention purposes and as strictly necessary, we may also exchange information about our users with business partners.
The transmission of personal data as described in this Privacy Statement may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the countries within the European Union. Where required by European law, we shall only transfer personal data to recipients offering an adequate level of data protection. In these situations, as may be required, we make contractual agreements to ensure that your personal data is still protected in line with European standards. You can ask us to see a copy of these contractual agreements using the contact details below.
We might receive personal data about you from other companies of englobia's corporate family or share your personal data with them for the following purposes:
- A. To provide services (including to make, administer, and manage reservations or handle payments);
- B. To provide customer support services;
- C. To detect, prevent, and analyze fraudulent, other illegal activities and data breaches;
- D. For analytical and product improvement purposes;
- E. To provide personalized offers or send you marketing with your consent or as otherwise permitted by applicable law;
- F. To assure compliance with applicable laws.
Unless indicated otherwise, for purposes A to E, Englobia.com relies on its legitimate interest to share and receive personal data. For purpose F, englobia.com relies, where applicable, on compliance with legal obligations (e.g. lawful law enforcement requests).
For example, englobia.com works closely with X company to offer ground transport services to its clients. All companies within Englobia group might need to exchange customers' personal data to ensure it protects all users from fraudulent activities on its online platforms.
How does Englobia.com process communications that you and your booked Travel Provider may send through englobia.com?
Englobia.com offers you and Travel Providers partners various means to communicate about the Trip Services and existing Trip Reservations, directing the communications through Englobia.com. This allows you and your Travel Provider to contact englobia.com with questions about your reservation or about your Travel Reservation partners through the My Booking Page, the englobia.com app, and other channels that we may make available.
Englobia.com accesses communications and may use automated systems to review, scan, and analyze communications for security purposes; fraud prevention; compliance with legal and regulatory requirements; scrutiny of potential misconduct; product development and improvement; research; customer engagement, including to provide you with information and offers that we believe may be of interest to you; and customer or technical support. We reserve the right to block the delivery or review contacts that may contain malicious content, spam, or pose a risk to you, accommodation partners, englobia.com, or others. Note, all communications sent or received using englobia.com communication tools will be accepted and stored by englobia.com. Through whose platform you made the reservation, business partners and Travel Providers may choose to communicate with you directly by email or other channels that Englobia.com does not control.
How does Englobia.com use mobile devices?
We offer free apps for a variety of mobile devices and versions of our regular website, optimized for mobile and tablet browsing. These apps and mobile websites process the personal details you give us the same way our website does. They also allow you to use location services to find Travel Services nearby if you want us to. We may send you push notifications with information about your Travel Reservation with your consent. You may grant us access to your location data or contact details in order to provide services requested by you. When you upload a picture from your mobile device, your picture may also be tagged with your location information. Feel free to read the instructions of your mobile device to understand how to change the settings and enable the sharing of such data or the receipt of push notifications.
We make use of something known as cross-device tracking to improve our services and marketing activities. We may do this with or without the use of cookies. For more information about cookies and other similar technologies, please see our Cookie Statement. With cross-device tracking, englobia.com is able to track user behavior across multiple devices. As part of cross-device tracking, englobia.com may combine data collected from a particular browser or mobile device with another computer or device linked to the computer or device from which the data was collected.
In order to optimize the content of the Englobia.com newsletter, englobia.com combines the searches and reservations made from different computers and devices. You can unsubscribe from the Englobia.com newsletter anytime.
We can offer personalized advertisements shown to you on other websites or apps based on your activities on linked computers and devices. By amending your cookie settings on your device (see in our Cookie Statement under "What are your choices"), you can change your cross-device tracking settings for advertisement purposes. You should know that logging out of your user account will not actually mean that you no longer receive personalized advertisements.
How does Englobia.com use social media?
Here at Englobia.com, we use social media in different ways. We use it partly to facilitate online reservation services, promote our Travel Providers' travel-related products and services, and advertise, improve, and reduce our services. You're free not to use the social media features.
Integration of social media plugins: We also may use integrated social media plugins into the englobia.com website and apps. This means that when you click on one of the buttons (such as Facebook's "Like" button), certain information is shared with these social media providers. Suppose you're logged in to your social media account simultaneously. In that case, your social media provider may relate this information to your social media account and possibly present your actions on your social media profile to be shared with others in your network.
Other social media services and features: We may integrate other social media services (like social media messaging) to interact with englobia.com or with your contacts about our services. We may maintain social media accounts and offer apps on several social media sites. Whenever you connect with englobia.com through social media, your social media service provider may permit you to share information with englobia.com. If you choose to share, you will generally receive this message from your social media provider, which information they will share. For example, when you log in to your social media account, certain information (as authorized by you to your social media provider) may be shared with englobia.com. This might include your email address, age, or profile pictures saved in your social media profile.
When you register or connect to a social media messaging service, the information you choose to share with us may include the basic information available in your social media profile (including your email address, status updates and a list of your contacts). We'll use this information to help provide you with the service you requested. For instance, we may forward a message you want to send to your contacts or create a personalized user experience in the app itself or on our websites. It means that we can customize our services to fit your needs, connecting you and your friends with the best travel destinations and analyzing and enhancing our travel-related services. Your social media provider will be able to tell you more about how they use and process your data whenever you connect with englobia.com through them, for instance by combining personal data they collect when you use Englobia.com through them with information they collect when you use other online platforms linked with your social media provider.
What security and retention procedures does englobia.com put in place to safeguard your personal data?
We observe practical procedures to prevent unauthorized access to, and the misuse of, personal data.
We use the appropriate business systems and techniques to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are allowed to access personal data in the course of their work.
We will retain your data for as long as we believe it is required to enable you to use our services, to provide our services to you, to comply with applicable laws, to resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we possess will be subject to this Privacy Statement.
How does Englobia.com treat personal data about children?
The services offered by englobia.com are not directed at children under 16 years old. Children under 16 years old, are not allowed to use our sevices unless there is a valid approval of a parent or a guardian. In few cases as part of a reservation, purchase of other travel-related services, or in exceptional other circumstances (such as features addressed to families), englobia.com may collect and use children's information only as provided by the parent or guardian or with their consent. Suppose we become aware that we process data of a child under 16 years old without the valid consent of a parent or guardian. In that case, we reserve the right to delete it.
How can you control the personal data you've given to englobia.com?
You can ask us for a copy of the personal data we hold about you;
You can inform us of any changes to your personal data, or you can ask us to correct any of the personal information we hold about you, though you may be able to make such changes yourself.
In certain situations, you can ask us to erase, block, or restrict the processing of the personal data, or object to particular ways in which we are using your data. Moreover, you can also ask us to send the personal data you've given us to a third party in certain situations.
Where we use your personal data on the basis of your consent, you are entitled to remove that consent at any time subject to applicable law. Additionally, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.
We rely on you to confirm that your personal data is complete, accurate, and recent. Please inform us of any changes to or inaccuracies of your data by contacting us immediately.
If you have an online user account, you can access a considerable amount of your personal data through our website/apps. Our website/apps generally present you with the option to add, update or remove information we have about you.
If any personal data we have about you is not accessible through our website/apps, you can send us your request at no cost. For any of your requests in regards to this Privacy Statement and to exercise any of your rights or if you have a complaint, you can contact our Data Protection Officer at anikou@englobia.com. You can also contact your local data protection authority.
If you want to object to processing your personal data based on legitimate interest and no opt-out mechanism is available to you directly, you can contact us at anikou@englobia.com.
Who is responsible for processing personal data on englobia.com and how to contact us?
Englobia.com controls the processing of personal data as represented in this Privacy Statement. Englobia.com is a private limited company, incorporated under the laws of Greece. It has its headquarters at Belesi 17, Agioi Anargyroi, Athens Greece, p.c. 135 62
If you have any questions about this Privacy Statement or our processing of your personal data, contact our data protection officer at anikou@englobia.com and we'll get right back to you. For questions about your reservation, contact our customer support team via any contact page or directly to welcome@englobia.com .